Terms & Conditions
TERMS AND CONDITIONS OF SALE
Novaleen Bio Ltd.
Last Updated: November 2025
1. INTERPRETATION
1.1 Definitions:
“Company” (or “we”, “us”, “our”): means Novaleen Bio, a company registered in England and Wales.
Registration number: Novaleen Bio Ltd
Registered Address: 경기도 안양시 동안구 호계동 555-2 금정역2차 에스케이브이1센터 제6층 제608호.
Email: info@novaleen.com.
“Customer” (or “you”): means the person, firm, clinic, or company who purchases the Products from the Company.
“Products”: means the goods (including cosmetics, medical devices, aesthetics products, and disposables) set out in the Order.
Novaleen Bio .
“Branded Products”: means Products for which the Company is the designated legal manufacturer and brand owner (regardless of the physical manufacturing location).
“Third-Party Products”: means Products for which the Company acts solely as a reseller and is not the designated legal manufacturer.
“Contract”: means the contract between the Company and the Customer for the sale and purchase of the Products in accordance with these Conditions.
“Professional”: means a medical doctor, nurse, aesthetic practitioner, or other qualified individual who holds the necessary qualifications, valid insurance, and licenses to administer the Products in their jurisdiction.
1.2 Business to Business Only:
We sell exclusively to business customers and Professionals.
By placing an order, you confirm that you are not a consumer for the purposes of the Consumer Rights Act 2015 and that you are purchasing Products for business or professional use only.
2. BASIS OF CONTRACT & ELIGIBILITY
2.1 Qualification Warranty:
The Customer warrants that they are a trained Professional with valid insurance coverage appropriate for the administration of the Products.
The Company reserves the right to request proof of qualification, training certificates, and insurance at any time.
Failure to provide satisfactory documentation may result in order cancellation.
2.2 Order Acceptance:
Your Order constitutes an offer to purchase Products.
The Order shall only be deemed accepted when we issue a written acceptance (email confirmation) or dispatch the Products, at which point the Contract comes into existence.
2.3 Entire Agreement:
These Conditions constitute the entire agreement between the parties.
The Customer acknowledges that it has not relied on any statement, promise, representation, assurance, or warranty made or given by or on behalf of the Company which is not set out in the Contract.
3. PRODUCTS AND USE
3.1 Restricted Use (Professional Only):
Products are strictly for professional use by qualified practitioners in a clinical environment.
Products are NOT for home use. The Customer agrees not to resell or supply Products to unqualified end-users or for home administration.
3.2 Specification Changes:
The Company reserves the right to amend the specification of any Products if required by any applicable statutory or regulatory requirements, or where amended by the manufacturer of the Products.
We will notify the Customer in writing of any material changes.
If the change is unacceptable, the Customer may cancel the relevant Order by quoting the order number, and we will issue a refund for Products paid for but not received.
3.3 Packaging and Marketing:
All Products sold by the Customer must be sold in the packaging supplied by the Company unless otherwise agreed in writing.
No amendments, additional markings, or re-labeling may be affixed or used in relation to the Products by the Customer.
3.4 Strict Adherence to Instructions:
The Customer shall at all times comply with any specifications, instructions, guidance, standards, and directions relating to the Products, including their promotion, distribution, storage, use, administration, and sale, as provided by the relevant manufacturer.
The Customer is solely liable for their choice and use of the Products.
3.5 No Medical Advice:
Any information provided by the Company as to the storage, application, or use of the Products is forwarded as guidance only (based on materials provided by the relevant manufacturer) and is acted upon entirely at the Customer’s own risk.
The Company does not offer medical advice.
3.6 Off-Label Use Disclaimer:
The Company explicitly warns against “off-label” use.
Injection Warning: Products not explicitly marked as Class III CE Medical Devices must NOT be injected.
The Company accepts no liability whatsoever for any adverse events, complications, or damages resulting from:
Off-label use;
Injection of topical or non-injectable products;
Mixing products (cocktailing) contrary to manufacturer instructions; or
Administration by unqualified persons.
4. COMPLIANCE WITH LAWS
4.1 Customer Responsibility:
The Company makes no representation that the Products comply with the laws, regulations, or licensing requirements of the jurisdiction in which the Customer is established or conducts business (outside of the UK).
4.2 Permits and Licenses:
The Customer is solely responsible for obtaining and maintaining all necessary permits, licenses, authorizations, and consents required for the import, marketing, distribution, and use of the Products in their territory, and for reviewing all Product packaging to ensure compliance with local legislation.
5. DELIVERY AND SHIPPING
5.1 Dispatch Policy:
We will use best efforts to dispatch Products on the same day if the Order is received and payment has cleared before 3:00 PM (London Time).
This is not a guarantee.
5.2 Suspension of Supply:
The Company may suspend the supply of Products where the Products or their packaging need to be updated to reflect changes in relevant laws, regulatory requirements, or manufacturer specifications.
We will attempt to notify the Customer of such suspension.
If delivery is suspended for longer than 30 days, the Customer may cancel the relevant part of the Order.
5.3 Delivery:
Delivery dates are estimates only. Time of delivery is not of the essence.
The Company is not responsible for delays, failures, or negligence caused by third-party couriers, nor for any consequential loss (e.g., cancelled clinic appointments).
The risk in the Products passes to the Customer upon delivery to the delivery location.
5.4 Customs and Duties:
For international orders, the Customer is the importer of record and responsible for all duties and taxes.
6. PRICE AND PAYMENT
6.1 Payment Terms:
Payment is required in advance unless a credit facility has been agreed in writing.
We accept payment in GBP (£) unless otherwise specified on the quote or invoice.
6.2 VAT:
Prices are exclusive of VAT, which will be added at the current rate where applicable.
7. RETURNS AND REFUNDS POLICY
7.1 Discretionary Returns:
Returns are accepted entirely at the Company’s discretion.
We are under no obligation to accept returns of non-faulty goods.
7.2 Return Conditions:
To be considered for a return, Products must be:
Returned within 5 days of receipt;
Unopened, untampered, and in original packaging (specifically, seals must be intact);
In a re-saleable condition;
and
Stored at appropriate temperatures while in the Customer’s possession.
Compliant with any other requirements the Company may require.
7.3 No Returns on Cold Chain:
Strictly NO returns are accepted on cold-chain/refrigerated items unless they are proven to be defective upon arrival.
8. QUALITY AND DEFECTS
8.1 Notification:
The Customer must inspect the Products immediately upon delivery.
Any claims for defects or discrepancies must be notified in writing within 24 hours of delivery.
8.2 Remedy:
If a Product is proven to be defective, the Company’s sole liability shall be, at its option, to replace the Product or refund the price.
9. PRODUCT RECALL
9.1 Notification:
If the Company is the subject of a request, court order, or directive to withdraw any Products from the market (“Recall Notice”), it shall immediately notify the Customer.
Conversely, if the Customer becomes subject to a Recall Notice, they must immediately notify the Company.
9.2 Customer Obligations:
In the event of a recall, the Customer must:
Comply immediately with any Recall Notice;
Give such assistance as the Company reasonably requires to recall or withdraw the Products from the market;
and
Not undertake any recall without the written permission of the Company unless required by law.
10. TITLE
Title to the Products shall not pass to the Customer until the Company receives payment in full.
Until title passes, the Customer shall store the Products separately and maintain them in satisfactory condition.
11. INDEMNITY
The Customer shall indemnify and hold the Company harmless against all liabilities, costs, expenses, damages, and losses (including legal costs) suffered or incurred by the Company arising out of or in connection with:
The Customer’s breach or negligent performance of these Conditions;
Any claim relating to the storage, administration, or use of the Products by the Customer or its any third party;
Failure to follow manufacturer guidance, instructions, and recommendations;
Any claim made by a third party for death, personal injury, or damage arising out of the administration of the Products (except where caused by the Company’s negligence);
Non-compliance with local laws or regulations in the Customer’s jurisdiction.
12. LIMITATION OF LIABILITY
12.1 The Customer acknowledges and agrees that the Company accepts no liability for use of the Products.
The restrictions on liability in this clause 12 apply to every liability arising under or in connection with the Contract including liability in contract, tort (including negligence), misrepresentation, restitution or otherwise.
12.2 Exclusions:
Nothing in these Conditions limits liability for death or personal injury caused by our negligence or for fraud.
12.3 Cap on Liability:
Subject to clause 12.1, the Company’s total liability to the Customer shall in no circumstances exceed 120% of the price paid for the specific Products giving rise to the claim.
12.4 Excluded Losses:
The Company accepts no liability for:
Loss of profits, sales, or business;
Loss of agreements or contracts;
Loss of anticipated savings;
Loss of use or corruption of software, data, or information;
Loss of or damage to goodwill;
Indirect or consequential loss;
The unavailability of materials/Products from the relevant manufacturer;
Any loss arising from professional incompetence of the Customer; or
The Products being subject to improper or negligent use.
13. FORCE MAJEURE
The Company shall not be in breach of the Contract nor liable for delay in performing obligations if such delay results from events beyond its reasonable control.
14. GOVERNING LAW AND JURISDICTION
14.1 Law:
This Contract shall be governed by and construed in accordance with the law of England and Wales.
14.2 Jurisdiction:
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract.
End of Terms and Conditions